Apple Tops Customer Satisfaction Surveys
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Apple Tops Customer Satisfaction Surveys


twoodcc
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Apple Tops Customer Satisfaction Surveys

Post by twoodcc on Tue Aug 19, 2008 3:50 pm

http://www.macrumors.com/2008/08/19/app-tops-customer-satisfaction-surveys/

According to the American Customer Satisfaction Index (ACSI), Apple still tops the list as highest in customer satisfaction for personal computers. Apple's customer satisfaction score reached a record 85, which was 10 points higher Dell, its closest competitor.

"We haven't seen anything like this before, where a company scores 10 points over its nearest rival," said Claes Fornell, the head of the American Customer Satisfaction Index (ACSI), conducted quarterly by the University of Michigan.


Fornell believes that part of Apple's climb in customer satisfaction has been due to a particularly poor response to Window's Vista, which may have contributed to drops in the satisfaction of rival companies.

krypto
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Re: Apple Tops Customer Satisfaction Surveys

Post by krypto on Tue Aug 19, 2008 4:24 pm

this is very good for apple

twoodcc
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Re: Apple Tops Customer Satisfaction Surveys

Post by twoodcc on Tue Aug 19, 2008 10:23 pm

well, Apple has my vote

krypto
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Re: Apple Tops Customer Satisfaction Surveys

Post by krypto on Wed Aug 20, 2008 5:21 pm

me2

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Re: Apple Tops Customer Satisfaction Surveys

Post by macbook on Wed Sep 03, 2008 10:20 pm

well, apple got a lot of votes

krypto
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Re: Apple Tops Customer Satisfaction Surveys

Post by krypto on Thu Sep 04, 2008 6:18 pm

yeah, i know, they do have great customer service

blade
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Re: Apple Tops Customer Satisfaction Surveys

Post by blade on Fri Sep 05, 2008 11:43 am

yes they do. probably the best
"Loose lips sink ships."

krypto
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Re: Apple Tops Customer Satisfaction Surveys

Post by krypto on Fri Sep 05, 2008 5:01 pm

yea, probably, they were great to us

beholland25
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Re: Apple Tops Customer Satisfaction Surveys

Post by beholland25 on Fri Sep 05, 2008 10:34 pm

yeah this is great news and they are pretty far ahead of the competition. i am very satisfied with their customer service.

twoodcc
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Re: Apple Tops Customer Satisfaction Surveys

Post by twoodcc on Sat Sep 06, 2008 4:47 pm

i am as well.

krypto
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Re: Apple Tops Customer Satisfaction Surveys

Post by krypto on Sat Sep 06, 2008 8:36 pm

me2, i mean it is so good

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Re: Apple Tops Customer Satisfaction Surveys

Post by beholland25 on Tue Sep 09, 2008 3:33 pm

exactly and whats really good is if they score bad on a customer survey, they actually do something about it to make the customer satisfied. And I think this is what separates them from many other companies.

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Re: Apple Tops Customer Satisfaction Surveys

Post by macbook on Tue Sep 09, 2008 5:07 pm

yes it does. i really like their customer support when it ends in my getting something free

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Re: Apple Tops Customer Satisfaction Surveys

Post by eragon on Sat Nov 29, 2008 6:39 pm

good

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Re: Apple Tops Customer Satisfaction Surveys

Post by eragon on Sat Nov 29, 2008 6:40 pm

18:43 up 18 days, 7:09

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Re: Apple Tops Customer Satisfaction Surveys

Post by eragon on Sat Nov 29, 2008 6:48 pm

18:44 up 18 days, 7:10

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Re: Apple Tops Customer Satisfaction Surveys

Post by eragon on Sat Nov 29, 2008 6:49 pm

18:52 up 18 days, 7:18

eragon
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Re: Apple Tops Customer Satisfaction Surveys

Post by eragon on Sat Nov 29, 2008 6:50 pm

18:52 up 18 days, 7:18

eragon
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Re: Apple Tops Customer Satisfaction Surveys

Post by eragon on Sat Nov 29, 2008 6:57 pm

19:00 up 18 days, 7:26

eragon
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Re: Apple Tops Customer Satisfaction Surveys

Post by eragon on Sat Nov 29, 2008 6:58 pm

19:01 up 18 days, 7:27

eragon
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Re: Apple Tops Customer Satisfaction Surveys

Post by eragon on Sat Nov 29, 2008 6:59 pm

19:01 up 18 days, 7:27

eragon
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Re: Apple Tops Customer Satisfaction Surveys

Post by eragon on Sat Nov 29, 2008 6:59 pm

19:02 up 18 days, 7:28

eragon
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Re: Apple Tops Customer Satisfaction Surveys

Post by eragon on Sat Nov 29, 2008 7:00 pm

19:03 up 18 days, 7:29

eragon
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Re: Apple Tops Customer Satisfaction Surveys

Post by eragon on Sat Nov 29, 2008 7:01 pm

19:04 up 18 days, 7:30

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Re: Apple Tops Customer Satisfaction Surveys

Post by eragon on Sat Nov 29, 2008 7:09 pm

19:12 up 18 days, 7:37
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